PicoScope 7 Automotive
Available for Windows, Mac, and Linux, the next evolution of our diagnostic scope software is now available.
ps7 not finding devices
ps7 not finding devices
hi guys,
im having issues with ps7 not finding my scope when connected works fine on ps6
I have tried both my 4425 and 4425a with a genuine USB 3.
ps7 was working fine but now can't find devices, I have also re-installed ps7 but still not finding any devices
has anyone else had this issue??
thanks scopedog
im having issues with ps7 not finding my scope when connected works fine on ps6
I have tried both my 4425 and 4425a with a genuine USB 3.
ps7 was working fine but now can't find devices, I have also re-installed ps7 but still not finding any devices
has anyone else had this issue??
thanks scopedog
Re: ps7 not finding devices
If you have a look in Windows Device Manager, is the pico recognized correctly?
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Steve Smith
- Pico Staff Member
- Posts: 1594
- Joined: Sun Aug 25, 2013 7:22 am
Re: ps7 not finding devices
Hello and thank you for the post
Could you provide the version number of PS7 you are using?
Could you indicate if this occurs with both Stable and Early Access?
Could you test the following:
Ensure all PS7 and PS6 versions are closed
Ensure all PicoDiagnositcs versions are closed
Open PS7 with your scope connected to the PC/Laptop
Wait for the error to occur (i.e. "Cannot open or find device")
Close the software and obtain the trace file (do not reopen the software at this stage)
To obtain the trace file the following video will help
https://drive.google.com/file/d/186II4J ... sp=sharing
There maybe a number of trace files, the trace file required will have the date and time of the above session of PicoScope 7 next to the trace file
The trace file will contain information surrounding your PC etc, therefore if you wish to protect this information could you email your trace file to support@picotech.com reference this forum post
I hope this helps, take care....Steve
Could you provide the version number of PS7 you are using?
Could you indicate if this occurs with both Stable and Early Access?
Could you test the following:
Ensure all PS7 and PS6 versions are closed
Ensure all PicoDiagnositcs versions are closed
Open PS7 with your scope connected to the PC/Laptop
Wait for the error to occur (i.e. "Cannot open or find device")
Close the software and obtain the trace file (do not reopen the software at this stage)
To obtain the trace file the following video will help
https://drive.google.com/file/d/186II4J ... sp=sharing
There maybe a number of trace files, the trace file required will have the date and time of the above session of PicoScope 7 next to the trace file
The trace file will contain information surrounding your PC etc, therefore if you wish to protect this information could you email your trace file to support@picotech.com reference this forum post
I hope this helps, take care....Steve