How to Order
Steps to order
1. Your local distributor
We have a worldwide network of distributors who will be happy to take your order. Find your local distributor.
2. Online ordering and pricing (e-commerce)
All our products can be ordered online using our secure e-commerce system.
Payment is accepted by Visa, MasterCard, Maestro, American Express and Delta. We use Stripe as our secure payment gateway. Your card will be debited in your selected currency (GBP, Euro or USD). Products ordered by e-commerce will usually be despatched within 24 hours (see delivery and security information below).
Goods will be charged at the price in effect at the time of ordering. In the event that you order an item and the price published on the Pico website is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price.
Please note that you may have to pay import VAT and duty when the goods arrive in your country. Pico Technology is not responsible for these charges.
If you know which product you wish to order, you can order online by selecting the product you want from our online store.
Warranty and returns policy
All Pico products are manufactured to the highest standards under a ISO9001 registered quality scheme and carry a two–year return-to-manufacturer warranty (cables and accessories carry a one–year warranty).
We hope that you will be happy with your purchase from Pico Technology. In the event it does not prove suitable for your application you can return the product for an exchange or refund. To claim, the product must be returned in good condition within 14 days. Before returning a product please contact Pico for a returns number. The customer is responsible for all shipping costs.
E-commerce delivery
The table below lists the available e-commerce delivery options. Extra delays may occur over weekend or holiday periods.
| Country | Economy delivery | Courier delivery |
|---|---|---|
| UK | Courier. Typical delivery is 2 to 5 working days (delivery to remote areas may take longer). Cost £5 – Free delivery over £25 | Typical delivery is 1 to 2 working days (delivery to remote areas may take longer). Cost £12 |
| USA | Recorded delivery. Typical delivery is 4 to 6 working days. Cost £15 (approx $30) | Typical delivery is 1 to 2 working days. Cost £25 (approx $50) |
| Europe | Registered delivery. Typical delivery is 3 to 5 working days. Cost £20 (approx €23) | Typical delivery is 1 to 3 working days. Cost £30 (approx €34) |
| Rest of the world | Registered delivery. Typical delivery is 7 to 14 working days. Cost £20 | Typical delivery is 2 to 5 working days. Cost £40 |
E-commerce security and privacy
All information about our customers is kept private and is never passed on to any third party (privacy policy).
Your order is handled by a secure payment website that uses encryption to protect your payment details. This ensures that your payment card details do not pass through, and are not stored on, Pico's servers.
Whenever you visit our website you should notice a small padlock symbol appear in your web browser. The address of the page will also begin with https:// rather than the normal http://. This means that (1) the information you see originates from Pico Technology and not from an impostor and (2) any information that you enter is passed securely to our servers with protection against eavesdropping.