rolling back action fault

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rolling back action fault

Postby MAE » Thu Aug 06, 2015 9:51 pm

I have had pico automotive working fine on this computer. This morning i loaded the program and it popped up with an update available. So i clicked on update and when it was done pico was not on my computer anymore???

I went to the web site and reinstalled the program but as it is installing it comes up in the install bar "rolling back action" and takes everything off?? I tried the beta release and same thing happened. please help
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Re: rolling back action fault

Postby Steve Smith » Fri Aug 07, 2015 9:26 am

Hello and thank you for the post.

This is disappointing for sure, could you try the following for me?

Ensure both PicoScope versions are uninstalled (Beta and Stable)

We then need to delete the contents of the following folders

Windows XP: C:\Documents and Settings\<User name>\Local Settings\Application Data\Pico Technology\

Windows Vista/7/8: C:\Users\<User name>\AppData\Local\Pico Technology\

The example below is for Windows 8

APP DATA CONTENTS.jpg


Could you then locate the the folders in the images below?

DELETING THE BETA FOLDER CONTENTS.jpg


UNINSTALL AND DELETE PICOSCOPE FOLDER.jpg


I would like you to delete the contents of these folders (Not the folders themselves)

Could you then try to reinstall the stable version only?

Should the install prove unsuccessful, could you create an install log file and send these over to support@picotech.com

To create an install log file please take a look here at topic10701.html

Sorry for all this additional work but we will resolve this for you

Take care......Steve
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Re: rolling back action fault

Postby MAE » Thu Aug 13, 2015 8:23 am

ok i deleted the files as suggested and tried to reinstall, no luck same fault. I noticed i still had the old install file on the computer "picoscope6automotive_r6_10_11" in my downloads folder, so it tried that one and it installed first go no problem
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Re: rolling back action fault

Postby MAE » Thu Aug 13, 2015 8:36 am

ihave just done the beta install and recorded the log, i have sent the files through email
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Re: rolling back action fault

Postby Steve Smith » Thu Aug 13, 2015 11:58 am

Hello and thank you for your patience and input here.

I have filed a bug report and sent this over to the software team

I will feedback as soon as possible.

Take care......Steve
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Re: rolling back action fault

Postby crackerclicker » Sat Aug 15, 2015 1:40 am

Wasn't there a warning somewhere about updating to 6.10.16 if you had an older version before trying to load the Beta?
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Re: rolling back action fault

Postby Steve Smith » Tue Oct 06, 2015 3:53 pm

Many thanks again for your patience on this matter surrounding updates.

This issue has been addressed and will be under-test for a beta build a soon as possible.

In the meantime there is a work around thanks to our colleagues in both the UK and US (Thank you again)

The temporary fix surrounds disabling Driver Signature Verification until you install the software.

For an explanation on How To could you visits the link below?

http://www.howtogeek.com/167723/how-to- ... d-drivers/

"You shouldn't have to do this, as long as the computer has the latest Windows updates installed for Windows 8.1 however - there might be an issue with how one of the updates was installed".


Once again a big thank you to all involved with the information above and the new up and coming beta build

Any feedback would be most appreciated, take care.......Steve
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Re: rolling back action fault

Postby Autonerdz » Thu Oct 15, 2015 3:33 pm

Steve,

In our experience only Asus PCs are affected. Specifically tablet models.

Has this been your experience as well? If so, why only Asus?
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Re: rolling back action fault

Postby Steve Smith » Fri Oct 16, 2015 9:29 am

Thanks for the heads up re ASUS.

Not sure if this is the case as there are reports of Toshiba Encore 2 (Tablet) with identical symptoms.

As soon as the new Beta build is available we can get to work with these machines.

Take care......Steve
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Re: rolling back action fault

Postby Joller79 » Mon Oct 19, 2015 4:20 pm

Finally i found this thread.
I got a asus t100 hybrid tablet/laptop.
That installs pico 6 non auto. Just fine, but the automotive one, does this thing and rolls back?? What to do, im currently upgraded to win 10. It is 32 bit version. Any idea??
Cheers
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