Hello Kimmi and thank you for the post and your patience on this matter.
We need to create a log file that will record all the details about the failed install process. Once the log file has been created could you send this over to firstname.lastname@example.org
for the attention of Steve Smith?
Could you ensure you have admin rights for your PC before we begin?
Please download the current Beta version of PicoScope Automotive software from our website but do not attempt to install. The downloaded software installer will be held in your downloads folder
Please open the command prompt
by pressing the windows key on your keyboard and typing command prompt in the search window
Once the command prompt box appears enter the following text.
cd C:\Users\<Your User name>\Downloads
PicoScope6AutomotiveBeta_r6_11_4.exe /v"/L install.log” and press enter
The install wizard will then take you through the installation of PicoScope Automotive beta whilst generating a log file saved in your downloads folder at the same time.If the installer fails the details will be stored in this log file
Could you then send this log file over with an additional file saved in your "Windows" folder containing driver information to email@example.com
I hope this helps and please feedback when you can for any further information .