Technology is changing at a relentless pace, presenting challenges to technicians worldwide. For those who are not brand-specific, diagnosing anything and everything, these challenges are beyond consuming. The following case study is one such example. I would like to share the hurdles I had to be overcome when I attempted to diagnose a Renault Zoe with virtually zero product knowledge. Throw into the mix an “All Electric Drive Train” and you just know you are going to reach that point during the diagnosis where you ask yourself why.