Please post any comments related to the use of the forum here
kona
TwoWaves
Posts: 66 Joined: Thu Feb 22, 2018 8:14 pm
Post
by kona » Tue Feb 02, 2021 8:43 pm
Hello,
Adding pictures to "Attachments" not possible now ?
Steve Smith
Pico Staff Member
Posts: 1594 Joined: Sun Aug 25, 2013 7:22 am
Post
by Steve Smith » Thu Feb 04, 2021 3:03 pm
Hello and thank you for the post
Could you indicate the problem you are having with attachments?
Do you receive an error message?
Can you upload/attach psdata files?
Could you indicate the file types that will not upload (i.e. .png.jpeg)
Take care...Steve
kona
TwoWaves
Posts: 66 Joined: Thu Feb 22, 2018 8:14 pm
Post
by kona » Thu Feb 04, 2021 6:01 pm
Hello,
Trying to reply fails to insert a ".gif" image (18K).
Step 1 - "Attachments"
Step 2 - "Add files"
Step 3 - Selecting a file from the list.
After step 3 nothing happens.
No messages or errors.
You can repeat steps 1-2-3 many times. And nothing.
Martyn
Pico Staff Member
Posts: 362 Joined: Thu Aug 11, 2011 7:43 am
Location: Cambridgeshire
Post
by Martyn » Fri Feb 05, 2021 11:21 am
After Step 3 if you select Preview do you see the file?
Martyn
Technical Support Manager
kona
TwoWaves
Posts: 66 Joined: Thu Feb 22, 2018 8:14 pm
Post
by kona » Fri Feb 05, 2021 3:41 pm
Hello,
Now I tried different things - after clicking "Preview" sometimes a attachment file appears and sometimes a picture in the text. Tried inserting files *.gif , *.txt and different sizes.
Now it is clear that first time after clicking "Add files" this field :
-----------------------
-----------------------
is not displayed. Field appears only after "Preview".
!!! Now I could not insert a picture but only as a link.
Thank you very much.
liviu2004
TwoWaves
Posts: 474 Joined: Sat Mar 19, 2016 8:23 am
Location: Netherlands
Post
by liviu2004 » Fri Feb 05, 2021 6:53 pm
My work around is to hit Preview, then I can see that line with Place in line. Then I keep typing.
kona
TwoWaves
Posts: 66 Joined: Thu Feb 22, 2018 8:14 pm
Post
by kona » Fri Feb 05, 2021 7:35 pm
Hi,
Could not insert a picture, but only as a link or attachment.
Sometimes a picture is inserted, but it is not clear what it depends on.
Tried with "Internet Explorer" and "SRWare Iron" and same behavior.
I remember this question has already been raised before.
Steve Smith
Pico Staff Member
Posts: 1594 Joined: Sun Aug 25, 2013 7:22 am
Post
by Steve Smith » Thu Feb 11, 2021 2:59 pm
Hello and thank you for the feedback
Would it be possible to take a video of your screen when attempting to post on the forum with attachments
Perhaps carry out a "practice post" with attachments that you can delete later
I need to see and interpret what is happening during the attachment process
Sorry you are experiencing this issue and we will resolve this for you
Take care......Steve
kona
TwoWaves
Posts: 66 Joined: Thu Feb 22, 2018 8:14 pm
Post
by kona » Thu Feb 11, 2021 6:52 pm
Steve Smith wrote: ↑ Thu Feb 11, 2021 2:59 pm
............. and we will resolve this for you
Hello,
Thank you for your desire to help me in this matter.
Oh, it seemed to me that the problem was common...., and not just me ...
I'll try to figure out my computer again.
It was nice !