latest v7 early access doesn't launch on Mac

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tintoverano
OneWave
OneWave
Posts: 40
Joined: Mon Dec 14, 2020 3:38 pm

latest v7 early access doesn't launch on Mac

Post by tintoverano »

hi,

icon is there in the Dock, but no process shows up in Activity Monitor

PicoLog launches

sent report to Support via email

thanks!

Steve Smith
Pico Staff Member
Pico Staff Member
Posts: 1404
Joined: Sun Aug 25, 2013 7:22 am

Re: latest v7 early access doesn't launch on Mac

Post by Steve Smith »

Hello and thank you for the post

Have you received a response from the support team?

Could you confirm when your support email was sent? ( I have checked from the 19th to 20th but cannot find this in our queue)

Could you provide system specifications and operating system details?

You can send these to support@picotech.com rather than post here if you prefer

I hope this helps in the interim and rest assured we will review this ASAP

Take care......Steve

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