I would like to share a very bad experience i recently encountered with the above co. I rec'd a NEW 4 channel labscope that was defective. They replaced it with another defective unit, and they told me I have to contact the maker not them for this defective unit. NTW is a provider for other tool companies. I purchased this scope from them and they will not honor their 30 day return policy. They have been giving me the run around and lying to me repeatedly day after day, about they will send a UPS call tag to have the scope picked up so that I may get a refund. This company is stalling intentionally knowing full well, the unit did not work. They emailed me and told me that on the second unit they would personally inspect the unit prior to sending it out, and they did not. Whether or not the unit works, they have a 30 day return policy that they are not adhering to. I have been in this business for many years, and have never been treated this unfairly or unjust. I have contacted an attorney , who states that i am completely within my civil rights and i feel its only fair that I contact each and every .com, .org, .net website ie, IATN and ASA .org with this information regarding National Tool Warehouse.
Euro Performance Inc.
auto mechanic, engineer