I`m having problems connecting my Pico to a new laptop (Dell Latitude 5500). When I connect the scope I get the dong to confirm the usb connection but the scope doesn`t click and doesn`t communicate, also the led on the scope doesn`t go green but stays red. I can only chose demo mode in PS7. The laptop has USB 3.1 ports with the ss logo thats also on the blue Pico USB cable.
My older older Getac S410 has 2 USB 3.0 ports that don`t work either but it also has a USB 2.0 that does work.
Anyone know how to make my Pico work with this Dell laptop?
Make sure you give them the full details of the hardware you are using, the windows version and the pico software version. I am assuming (yes.. Dangerous I know!) that you are using a genuine Pico USB lead, as we all know that not all leads are created equal!
I`m using the generic PS7 software. Version: 7.0.116.13985
There`s no message when connecting the scope, only the dong you get when you connect a USB device.
I also tried the Pico for VAS software version: 7.0.116.1374. It does the same thing.
I changed the USB settings according to this thread https://www.picoauto.com/support/topic23312.html didn`t make a difference.
I also tried powering a 5w testlight with the USB 3.1 port and that works, so the USB port is capable of delivering some current. I don`t think a power USB hub would make much difference.