Sorry that you are experiencing problems with the software and the reporting service. We are currently experiencing issues with the software connecting to the web service to log error files, so please save them locally to your PC and then email them directly to support@picotech.com and one of the team can follow up with you.
Without the log file it is going to be very hit and miss in trying to diagnose the issue. FIrst port of call would be to ensure that you have a fully patched and up to date operating system (is it Win 7 or Win 10?), but I am sure you already have this covered.
The laptop is up to date with w7 updates and latest Panasonic drives, even if it wasnt, ive loaded no new software on that partition, the OS is the same and so is the Pico software ?