NVH software license

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no1lugnut
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Joined: Sat Jun 04, 2016 8:24 pm

NVH software license

Post by no1lugnut » Sat Jun 04, 2016 8:45 pm

My name is Charlie and I am anxious to use my new 2 channel scope, NNV and optical interfaces. I have been a full time auto technician since 1975 and co-own and operate Chuck's Auto Repair in New Orleans with my brother Johnny.
What's up with not being able to use the NVH software without a license key? Shouldn't that be readily provided with the hardware? Frustrating!!

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PicoKev
TwoWaves
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Joined: Thu Apr 05, 2012 9:16 am

Re: NVH software license

Post by PicoKev » Mon Jun 06, 2016 9:51 am

Hi Charlie,

My understanding of the NVH licencing is that the the interface / scope are linked together so obviously Pico does not know the details of what hardware you may already have or what scope is purchased with NVH interface.

If you purchased through a distributor surely they will deal with the licencing? If not then all that is required to fire-up the whole shooting match is either a phone call or an email to the guys in support at Pico. They are great people and will have you up and running in next to no time.

Contact Details
Telephone: +44 1480 396 395
softwarelicensing@picoauto.com
support@picotech.com (for general support issues)

Note: Edited in the light of reply below Oooops! :oops:
Enjoy the journey :)
Last edited by PicoKev on Mon Jun 06, 2016 9:11 pm, edited 3 times in total.

Martyn
Pico Staff Member
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Posts: 259
Joined: Thu Aug 11, 2011 7:43 am
Location: Cambridgeshire

Re: NVH software license

Post by Martyn » Mon Jun 06, 2016 10:50 am

For information the correct email for NVH Licensing requests is

softwarelicensing@picoauto.com

We will need the serial number of the scope to be unlocked, and the serial number of the NVH unit.
Martyn
Technical Support Manager

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