Impossible to upload waveform that was erased before

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Impossible to upload waveform that was erased before

Postby Giedrius » Thu Apr 07, 2016 8:34 pm

Hello, I have a problem when I try to share a waveform which was removed from the waveform library by my own. When I choose "share" on the screen appears message: "This waveform has already been uploaded" and that's it. So maybe someone could help me to solve this issue?
Message:
82c9660248cc13670da4fa1af4806c16572.png
Error message
82c9660248cc13670da4fa1af4806c16572.png (22.36 KiB) Viewed 732 times

Best Regards
Giedrius
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Re: Impossible to upload waveform that was erased before

Postby FioranoCars » Sun Apr 10, 2016 11:58 am

Hi Giedrius and welcome!

I'm sure one of the Pico team will answer, but it might be worth trying to change the file name (using Save As) as well as maybe some text in the details section (not sure how Pico have got duplicate detection setup), otherwise you could post the new wave form here as an attachment or directly to support@picotech.com, and ask them to upload it, and investigate the bug!

Not had this myself, but clearly it's not right, and the ability to amend or update an upload is important.

I hope one of those options helps

Best Richard
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Re: Impossible to upload waveform that was erased before

Postby Giedrius » Sun Apr 10, 2016 8:17 pm

Hello FioranoCars,

What was done to solve a problem:
* A .psdata file was renamed.
* Some of the file details was changed.

These actions doesn't solve the problem.

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Giedrius
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Re: Impossible to upload waveform that was erased before

Postby AuthorMike » Mon Apr 11, 2016 8:40 am

Good morning Giedrius,

The feature for users to remove their own waveform is a moderated one. This means one of the Pico team have to actually remove the waveform once it has been flagged for removal by the user.

I have done this for you this morning, so you should now be able to replace it.

Apologies for the delay - I was not in the office on Friday.

Any problems, please let me know,

Regards
Mike Valentine
Technical Author @ Pico Technology UK
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Re: Impossible to upload waveform that was erased before

Postby Giedrius » Mon Apr 11, 2016 10:21 am

Hello AuthorMike,

Problem solved. Thanks for your support.

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Giedrius
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