PicoScope 4223 hardware case

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liviu2004
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PicoScope 4223 hardware case

Post by liviu2004 » Sat Mar 19, 2016 8:26 am

Hello, I just got this PicoScope 4223 used, I am wondering if that is the original hardware case it came out of the factory. Did you ever see something like that? The reason I am asking is that the scope does not seem to work correctly so it might have been damaged (or maybe I am not using it correctly).
WP_20160319_09_16_23_Pro.jpg

Martyn
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Re: PicoScope 4223 hardware case

Post by Martyn » Sat Mar 19, 2016 9:14 am

That is a four channel case, so what is inside is not clear. To check open the software, with the scope connected, and go to Help->About and paste all the text you see, and we will be able to tell you exactly what you have.
Martyn
Technical Support Manager

liviu2004
TwoWaves
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Re: PicoScope 4223 hardware case

Post by liviu2004 » Sat Mar 19, 2016 9:50 am

This is what I see at the software startup, no probes connected.
scope startup.png
help about.PNG

Martyn
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Location: Cambridgeshire

Re: PicoScope 4223 hardware case

Post by Martyn » Sat Mar 19, 2016 1:19 pm

What happens on Channel B, do you get the same 300mV offset ?

Does the label on the bottom match the serial number AV380/249 ?

We would be able to take a look at it, just contact us on support@picotech.com
Martyn
Technical Support Manager

liviu2004
TwoWaves
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Posts: 118
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Re: PicoScope 4223 hardware case

Post by liviu2004 » Sat Mar 19, 2016 3:03 pm

Channel B has a different offset. I can set them to zero, but is it normal to start-up like that?

I will contact support, I would like to have it revised / repaired / calibrated, thanks.
A-B.png

liviu2004
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Posts: 118
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Location: Netherlands

Re: PicoScope 4223 hardware case

Post by liviu2004 » Sat Mar 19, 2016 3:04 pm

Yes, the serial matches the label at the scope bottom.

liviu2004
TwoWaves
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Posts: 118
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Re: PicoScope 4223 hardware case

Post by liviu2004 » Tue Apr 12, 2016 5:45 am

My pico has a new shiny case, thanks pico team.

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