Pico 7 on Surface Pro

[Chase Mewes]

I'm having trouble getting Pico 7 to function normally on my surface pro. 16gb ram and 250 ssd, i5 gen7 Surface Pro7+. It acts like there is not enough memory, but I have plenty not being used. Not really a computer guy but I'm trying.

[Steve Smith]

Hello and thank you for the post

Could you provide some additional information and I will chase this for you

Could you provide the model number of the Surface Pro?

Which version of PS7 are you using?

Which model PicoScope is connected to the Surface Pro?

Is the Scope connected by a Pico Blue USB lead? (2.0 or 3.0)

Are you using a USB C to USB A conversion lead?

Could you confirm if multiple Apps are running at the same time as PicoScope?

Could you confirm if other USB devices are connected to the Surface Pro as well as PicoScope?

Could you provide/post a psdata file where you experience the concern surrounding "It acts like there is not enough memory"

Do you receive any error messages from Windows?

Could you ensure all Essential and Recommended Windows updates are carried out to the device?

Sorry for all the questions, they will help resolve this issue for you

Take care......Steve

[Chase Mewes]

Steve,
Thanks for checking in on me.
Surface Pro7+ Model 1960 i5
Currently has PS7- 7.0.109.12623
Do not have a blue Pico cable.
Model 4223
No usb-c conversion-straight into usb a on side of the Surface.
Windows is up to date. Windows 10 Pro 64 bit. Version 22H2
No other apps running, There may be some background that I don't see.
I have a usb monitor attached but it acts up whether monitor is attached or not.
Not sure of error messages from windows.
How do I get a psdata file?
Also, does not seem to matter if I am using my 4223 or a demo version.

[Steve Smith]

Hello and thank you for the feed back (much appreciated)

There a couple of immediate changes we can make, could you order a Pico Blue USB cable

If you are in the UK I can send one out, otherwise it would have to be your local Pico distributor

The following link will help you find your nearest supplier https://www.picoauto.com/distributors

I would like you to install build 7.0.116 Early Access and try this for comparison to 7.0.109 (Both versions can reside on the same device) You can download PS7 Early Access here https://www.picoauto.com/downloads

A ".psdata" file is the name given to the file format that you save when capturing data

For example, capture any waveform (e.g. Crank sensor) using the settings where you experience "It acts like there is not enough memory"

One you have a waveform displayed, select "Save" at the top of your screen, name (e.g. my crank sensor) and save the file to any location on your device

This named and saved file will be your .psdata file (E.g "my crank sensor.psdata")

You can then attach this .psdata file to your forum post where I can take a look at the settings being used and try to replicate the symptom

I hope this helps, take care......Steve

[Chase Mewes]

Steve,
Thanks for the reply. I'll see about picking up a cable from Autonerdz this weekend, I am going to one of their in person classes. I have intentions of taking this laptop to class and having them look at it as well.
I'll make a couple captures and send to you.

[Chase Mewes]

Steve,
Trevor got me lined out, it was a graphics problem. He had a software patch for it.

Thanks for the help

[Steve Smith]

Thank you for the feedback and thank you Trevor/Autonerdz for the support

Take care......Steve