picoscope is already the newest version (7.0.83-1r9319).
The following packages were automatically installed and are no longer required:
linux-image-5.4.0-84-generic linux-modules-5.4.0-84-generic
linux-modules-extra-5.4.0-84-generic
Use 'sudo apt autoremove' to remove them.
0 to upgrade, 0 to newly install, 0 to remove and 16 not to upgrade.
Hoping to get library access as I can log in and get to search screen (on the latest EA version) but search does not work.
Ubuntu 20
PicoScope 7 Automotive Early Access - PC Oscilloscope software
version: 7.0.83.9319
picoscope is already the newest version (7.0.83-1r9319).
The following packages were automatically installed and are no longer required:
linux-headers-5.4.0-86 linux-headers-5.4.0-86-generic
linux-image-5.4.0-84-generic linux-image-5.4.0-86-generic
linux-modules-5.4.0-84-generic linux-modules-5.4.0-86-generic
linux-modules-extra-5.4.0-84-generic linux-modules-extra-5.4.0-86-generic
Use 'sudo apt autoremove' to remove them.
0 to upgrade, 0 to newly install, 0 to remove and 30 not to upgrade.
Really like to get access to waveform library and it does not work on the EA version
So I followed Bens earlier info to remove PS7 first.
Now when I try to install I get
The following packages have unmet dependencies.
picoscope : Depends: mono-complete but it is not installable
Depends: mono-mcs (>= 5.18.0) but it is not installable
Depends: gtk-sharp3 but it is not installable
Depends: fonts-roboto but it is not installable
Depends: libpicoipp (= 1.3.0-4r78) but 1.3.0-4r121 is to be installed
Depends: libps3000 (= 4.0.71-3r2769) but 4.0.75-3r2957 is to be installed
Depends: libps4000 (= 2.1.71-2r2769) but 2.1.75-2r2957 is to be installed
Depends: libps4000a (= 2.1.71-2r2769) but 2.1.75-2r2957 is to be installed
E: Unable to correct problems, you have held broken packages.
Now I can't even re-install the EA version as I get message above.
Last edited by picowight on Fri Nov 12, 2021 5:59 pm, edited 1 time in total.
It appears that you did not uninstall the current early access version before attempting to install the stable. As far as apt-get is concerned, both packages are "picoscope" with the early access being 7.0.83-1r9319 which is a higher version than stable being 7.0.80-1r9123. This has potentially damaged your repo state.
This should completely remove picoscope from a machine, allowing the ubuntu 20.04LTS instructions to be followed from https://www.picoauto.com/downloads
Thanks Callum
As mentioned in my post I followed @ben.martins advice in this post viewtopic.php?p=102379#p102379 to remove the earlier version.
I did try your instructions again just in case but the same broken packages result as above trying to install stable.
The following packages have unmet dependencies.
picoscope : Depends: libpicoipp (= 1.3.0-4r78) but 1.3.0-4r121 is to be installed
Depends: libps3000 (= 4.0.71-3r2769) but 4.0.75-3r2957 is to be installed
Depends: libps4000 (= 2.1.71-2r2769) but 2.1.75-2r2957 is to be installed
Depends: libps4000a (= 2.1.71-2r2769) but 2.1.75-2r2957 is to be installed
E: Unable to correct problems, you have held broken packages.
Set up is
Kernel: 5.4.0-89-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.0.6
wm: muffin dm: LightDM Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal
So even trying to install Pico 6 linux and I get the same set of errors
~$ sudo apt-get install picoscope
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies.
picoscope : Depends: libpicoipp (= 1.3.0-4r78) but 1.3.0-4r121 is to be installed
Depends: libps3000 (= 4.0.71-3r2769) but 4.0.75-3r2957 is to be installed
Depends: libps4000 (= 2.1.71-2r2769) but 2.1.75-2r2957 is to be installed
Depends: libps4000a (= 2.1.71-2r2769) but 2.1.75-2r2957 is to be installed
E: Unable to correct problems, you have held broken packages.
Anything I can do as this is getting really frustrating as it worked when I had a 2204 and now I dropped 1.5K on the 4425a, upgraded to the latest software and I can't use it at home for months now.
Giving up all hope of support on here since the last time it worked was when I tried to update in September!
I went poking around in the Mint update manager and found the option under maintenance to "remove all foreign packages" and there were the libps* packages. selected and removed them, then refreshed, updated and then re-ran the 7 stable install procedure that finally worked so I finally have P7 working.
Hello and thank you again for posting and persevering
First of all, can I apologize for the delayed support you have experienced
Rest assured, discussions within the support team have been ongoing and we have also been kindly supported by Pico Callum who (as a software engineer) has stepped in to help out
We have 2 members in our support team who are providing Linux assistance and I can now direct your posts to my colleagues who can help
The biggest issue we face (beyond installer dependencies) are the subtle variations between flavors of Linux hence naming support for Ubuntu and openSUSE only
This is not to say we will not try to help users of other Linux flavors, quite the opposite but it is a time-consuming support intensive task
The fastest route to support is via support@picotech.com where each support ticket is triaged accordingly to those with the relevant skill set.
With hindsight, I should have directed you to this route previously and once again I apologize
What has become apparent from your forum post is the difficulties you have experienced with Linux Mint, however, more importantly, how you have resolved the issue. This will not only help others but our support team too.
Thank you once again for posting, and sharing your journey, take care…..Steve