Finally I don't like to have unhappy customers. I have been working at Pico for over 20 years and can count the number of unhappy customers I have had to deal with on one hand. I am sorry that you are both unhappy and rest assured we will try even harder to improve. If either of you would like a refund then let me know by the end of the week. We will need to arrange for the return of your scope and details of where / when you purchased.
Speaking for myself, I don't consider myself an unhappy customer. But certainly it can be frustrating at times with the software for the reasons Robski has stated.
The software has always been buggy and yes it's true all software has bugs but Pico has consistently been the worst on my computer. And it's not just myself and Robski. Perhaps so called stable versions are getting released too early.
It is also frustrating to see other companies whose software was on a similar par several years ago have now added many features, like RPM and duty cycle graphing etc, etc while Pico has stayed relatively still.
I know myself and Robski have always strongly recommended to others in the trade to buy Pico, there are many benefits, bugs an' all. I guess when someone champions your product it's probably going to also bring along some constructive criticism.
Ironically my browser was not showing "PicoScope 6 Software" until the second time I logged on today so I did not see your offer. Thanks but no Thanks. I like Pico a lot. I still believe it is the best hardware out there and with a bit of work the software could match others on the block.
Even if I was to buy another scope I would still keep the Pico. So please don't sit on your laurels as the competition is out there, and I don't want to spend my money on someone else's product.