Software Will not Complete installation

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Software Will not Complete installation

Postby RickSeagle » Wed Nov 27, 2013 12:09 am

Hello,

I am attempting to install the automotive software version 6.7.40 and I also tried Beta version 6.8.3. The software almost completes installation (it even puts the icons on the desktop) but then it stops and says "rolling back" and uninstalls everything. It does not give an error, it simply rolls back during the install.

I tried various compatibility modes. Tried "run as administrator". Finally gave up and decided to post it here.
This is a brand new tablet PC with a full version of windows 8.1 (not RT). Below is the Copy/Paste from the DPinst.log file.

Any Suggestions?

INFO: ****************************************
INFO: 11/27/2013 07:53:07
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0300, Product Type: 1
INFO: Architecture: X86.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Pico Technology\PicoScope6 Automotive\System\dpinst.exe" /SA /A /D /SW'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Pico Technology\PicoScope6 Automotive\System'
INFO: Running on path 'C:\Program Files\Pico Technology\PicoScope6 Automotive\System'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Install option set: Install all driver packages or none.
INFO: Install option set: uninstall will be set to delete driver binaries.
INFO: Found driver package: 'C:\Program Files\Pico Technology\PicoScope6 Automotive\System\picocyusb3.inf'.
INFO: Found driver package: 'C:\Program Files\Pico Technology\PicoScope6 Automotive\System\picopp.inf'.
INFO: Found driver package: 'C:\Program Files\Pico Technology\PicoScope6 Automotive\System\picowinusb.inf'.
INFO: Found driver package: 'C:\Program Files\Pico Technology\PicoScope6 Automotive\System\picowinusb3.inf'.
INFO: Preinstalling 'c:\program files\pico technology\picoscope6 automotive\system\picocyusb3.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\pico technology\picoscope6 automotive\system\picocyusb3.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: Preinstalling 'c:\program files\pico technology\picoscope6 automotive\system\picopp.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\pico technology\picoscope6 automotive\system\picopp.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: Preinstalling 'c:\program files\pico technology\picoscope6 automotive\system\picowinusb.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\pico technology\picoscope6 automotive\system\picowinusb.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: Preinstalling 'c:\program files\pico technology\picoscope6 automotive\system\picowinusb3.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\pico technology\picoscope6 automotive\system\picowinusb3.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
INFO: Installing INF file 'c:\program files\pico technology\picoscope6 automotive\system\picocyusb3.inf' (Plug and Play).
INFO: Looking for Model Section [PicoDevices.NTx86.6.2]...
WARNING:No device Ids found in INF 'C:\Windows\System32\DriverStore\FileRepository\picocyusb3.inf_x86_69a81def5af972b3\picocyusb3.inf' for current platform.
INFO: RETURN: DriverPackageInstallW (0xE0000301)
WARNING:No device Ids found in INF 'c:\program files\pico technology\picoscope6 automotive\system\picocyusb3.inf' for current platform.
INFO: ENTER: DriverPackageInstallW
INFO: Installing INF file 'c:\program files\pico technology\picoscope6 automotive\system\picopp.inf' (Plug and Play).
INFO: Looking for Model Section [Pico.NT.6.0]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\picopp.inf_x86_bc6e1e6e671c6f34\picopp.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\picopp.inf_x86_bc6e1e6e671c6f34\picopp.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\program files\pico technology\picoscope6 automotive\system\picopp.inf'. Driver will be installed when plugged in.
INFO: ENTER: DriverPackageInstallW
INFO: Installing INF file 'c:\program files\pico technology\picoscope6 automotive\system\picowinusb.inf' (Plug and Play).
INFO: Looking for Model Section [PicoDevices.NTx86]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\picowinusb.inf_x86_384b1a34e454b5bd\picowinusb.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\picowinusb.inf_x86_384b1a34e454b5bd\picowinusb.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\program files\pico technology\picoscope6 automotive\system\picowinusb.inf'. Driver will be installed when plugged in.
INFO: ENTER: DriverPackageInstallW
INFO: Installing INF file 'c:\program files\pico technology\picoscope6 automotive\system\picowinusb3.inf' (Plug and Play).
INFO: Looking for Model Section [PicoDevices.NTx86.6.2]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\picowinusb3.inf_x86_820f995122be0d87\picowinusb3.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\picowinusb3.inf_x86_820f995122be0d87\picowinusb3.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\program files\pico technology\picoscope6 automotive\system\picowinusb3.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x300
INFO: 11/27/2013 07:53:41
RickSeagle
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Posts: 1
Joined: Wed Nov 27, 2013 12:01 am

Re: Software Will not Complete installation

Postby MAE » Wed Nov 27, 2013 11:39 pm

there is two of us in the post below experiencing the same issue. there yet to get back to me with a solution
MAE
User
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Posts: 20
Joined: Wed May 01, 2013 7:16 am

Re: Software Will not Complete installation

Postby Hitesh » Thu Nov 28, 2013 10:47 am

Hi,

There is an installation log file that can be created which will provide some further information. However, these may contain information about your system. Could you please e-mail support@picotech.com with this file and we will assist you further.

The process to generate the file is as follows:

  • Open a command prompt window in Windows with Administrator Priviliges
  • use the cd command to change to the directory where the installation executable is e.g.

    Code: Select all
    cd C:\temp

  • Run the following command:

    Code: Select all
    PicoScope6Automotive_r6_7_40.exe /v"/L install.log"

Many thanks,
Hitesh

Technical Specialist
Pico Technology
Hitesh
Pico Staff Member
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Posts: 2
Joined: Wed Oct 02, 2013 8:53 am


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