cant install pico 6 rolling back driver???

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Re: cant install pico 6 rolling back driver???

Post by MAE » Fri Nov 15, 2013 2:47 am

brand new computer with windows 8, its never had a version of pico installed

Martyn
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Re: cant install pico 6 rolling back driver???

Post by Martyn » Fri Nov 15, 2013 6:54 am

Can you go to c:\windows and send a copy of dpinst.log to support@picotech.com
Martyn
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Re: cant install pico 6 rolling back driver???

Post by MAE » Fri Nov 15, 2013 9:40 am

file sent

MAE
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Re: cant install pico 6 rolling back driver???

Post by MAE » Fri Nov 15, 2013 10:45 pm

just an update on my problem, picoscope6 non automotive installed and operates fine but retried pico6 auto but still same problem

Martyn
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Re: cant install pico 6 rolling back driver???

Post by Martyn » Fri Nov 15, 2013 10:50 pm

That's very unusual as they are the same underlying codebase, which versions of each have you tried?
Martyn
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Re: cant install pico 6 rolling back driver???

Post by MAE » Sat Nov 16, 2013 9:13 am

both stable and beta

Martyn
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Re: cant install pico 6 rolling back driver???

Post by Martyn » Sat Nov 16, 2013 12:02 pm

Which versions of the beta and stable releases ?
Martyn
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Re: cant install pico 6 rolling back driver???

Post by MAE » Sat Nov 16, 2013 8:48 pm

latest ones, is there earlier versions on the site as i could not find them?

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Re: cant install pico 6 rolling back driver???

Post by Hitesh » Thu Nov 28, 2013 11:06 am

Hi,

There is an installation log file that can be created which will provide some further information. However, these may contain information about your system. Could you please e-mail support@picotech.com with this file and we will assist you further.

The process to generate the file is as follows:
  • Open a command prompt window in Windows with Administrator Priviliges
  • use the cd command to change to the directory where the installation executable is e.g.

    Code: Select all

    cd C:\temp
  • Run the following command:

    Code: Select all

    PicoScope6Automotive_r6_7_40.exe /v"/L install.log"
If you are using the Beta software, please change the name of the exe.

Many thanks,
Hitesh

Technical Specialist
Pico Technology

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