6.7.19.2

Ask any questions about using PicoScope Automotive software here.

6.7.19.2

Postby Robski » Wed May 01, 2013 7:02 pm

Why won't the software above recognise the scope :?:
User avatar
Robski
Advanced User
Advanced User
 
Posts: 602
Joined: Tue Sep 14, 2010 6:36 pm
Location: Yorkshire

Re: 6.7.19.2

Postby Lee » Wed May 01, 2013 7:04 pm

Hi Robski

did you install with scope connected? you may have corrupted the driver.

Kind Regards

Lee - LMH Engineering Services :D
Lee
Advanced User
Advanced User
 
Posts: 79
Joined: Fri Feb 19, 2010 10:36 am

Re: 6.7.19.2

Postby Robski » Wed May 01, 2013 7:23 pm

Hello Lee,

No mate, i've just spoken with another user & he says he had the same & rolled back :?

Just gonna try again.........

Cheers.
User avatar
Robski
Advanced User
Advanced User
 
Posts: 602
Joined: Tue Sep 14, 2010 6:36 pm
Location: Yorkshire

Re: 6.7.19.2

Postby Robski » Wed May 01, 2013 8:08 pm

nah still no go.............

the software is not seeing the scope, i know straight away when opening as the second set of 'bing-bongs' don't sound :evil:
User avatar
Robski
Advanced User
Advanced User
 
Posts: 602
Joined: Tue Sep 14, 2010 6:36 pm
Location: Yorkshire

Re: 6.7.19.2

Postby Lee » Wed May 01, 2013 8:21 pm

Sounds like the drivers possibly corrupted, best thing to do is delete the driver and re install it, simple process.

If you right click on 'My Computer' or 'Computer' depending upon your version of windows, then click on 'Manage'

This takes you to the Computer Management Control.

On the left hand side you will see 'Device Manager', you need to click on that option.

This then brings up all the hardware devices associated with the PC/Laptop as well as connected devices.

Now the PicoScope driver can be in either a Pico Technology Section, or the Universal Serial Bus Controllers' section.

If it is the driver corrupted, you should see an unknown device with a yellow marker on it, or you could unplug the scope and re-plug it in to identify the driver.

Once you've located the correct driver, simply right click on it and click on 'Uninstall'

It should then ask you to confirm and there will be a check box asking to delete driver software. Tick this and then click ok.

Once its uninstalled the driver, simply disconnect the scope, re-connect and it should re-install the driver.

Once you see a message saying 'PicoScope 4000 Series Oscilloscope' successfully installed, simply re-open the software and you should be good to go again.

If you get stuck let me know as i can email you some screenshots or if it doesnt work, then try Pico Support as it could be something different but i suspect its just a corrupted driver.

Kind Regards

Lee - LMH Engineering Services :D
Lee
Advanced User
Advanced User
 
Posts: 79
Joined: Fri Feb 19, 2010 10:36 am

Re: 6.7.19.2

Postby Robski » Wed May 01, 2013 8:31 pm

i'll try that now, although i did install fresh drivers, the latest stable release see's the scope but not that Beta ??

Cheers.
User avatar
Robski
Advanced User
Advanced User
 
Posts: 602
Joined: Tue Sep 14, 2010 6:36 pm
Location: Yorkshire

Re: 6.7.19.2

Postby Autonerdz » Wed May 01, 2013 8:50 pm

Robski,

Are you using XP Home?
User avatar
Autonerdz
Zen Master
Zen Master
 
Posts: 265
Joined: Wed Nov 20, 2002 4:19 pm
Location: Washington State USA

Re: 6.7.19.2

Postby Robski » Wed May 01, 2013 8:56 pm

XP Professional Tom
User avatar
Robski
Advanced User
Advanced User
 
Posts: 602
Joined: Tue Sep 14, 2010 6:36 pm
Location: Yorkshire

Re: 6.7.19.2

Postby Autonerdz » Wed May 01, 2013 9:02 pm

This is a known issue but we have no idea yet what is causing it. The one I saw before was XP Home. I have a PC with XP Pro that runs this fine. Guess it's not XP Home. :roll:

We have an entire discussion about this problem in the software thread on the 6.7.19.2 on our forums. The Pico boys have read it. Something in common here would need to be run down.

I think if you go back a build you will be fine.

We tried everything we know to get this to work for our customer....And failed. He reverted to the previous beta.
User avatar
Autonerdz
Zen Master
Zen Master
 
Posts: 265
Joined: Wed Nov 20, 2002 4:19 pm
Location: Washington State USA

Re: 6.7.19.2

Postby Robski » Wed May 01, 2013 9:10 pm

Ok Tom I'll roll back, i rather liked the idea of having the channels mapped out rather than creating them in 'Notes' :roll:

I might even not bother with a Beta & use the last stable version .........

Cheers for the heads up Tom.
User avatar
Robski
Advanced User
Advanced User
 
Posts: 602
Joined: Tue Sep 14, 2010 6:36 pm
Location: Yorkshire

Next

Return to PicoScope 6 Automotive software

Who is online

Users browsing this forum: No registered users and 1 guest