light goes out on scope and pc cannot detect scope

Ask any questions relating to the PicoScope hardware or kit contents here.
If you have any questions prior to purchasing the kit post them here.

light goes out on scope and pc cannot detect scope

Postby Riz » Sat Feb 28, 2009 4:15 pm

Hi
I have a 3223 scope and when i connect to my pc it 1st says connect to high speed port( as far as i was concerned it was.) then after i open pico 6 software the red light goes out on scope and pc states that it cannot detect device. I look in device manager and it is there.
I have tried it on another pc with same effect
Can anyone help please
Thanks
Paul
Riz
Newbie
 
Posts: 5
Joined: Wed Feb 25, 2009 7:49 pm
Location: Manchester

no communication

Postby Autonerdz » Mon Mar 02, 2009 5:35 pm

Hi Paul,

The message about the high speed port can be ignored. You'll get that message even if you are connected to a high speed port using a series 1 3223. No worries, it will still run at high speed.

What version of Pico 6 are you using and what operating system do you have?

Have you tried to see if it will communicate with PicoScope 5?

_________________
Tom Roberts
(The Picotologist)
http://www.autonerdz.com
skype: autonerdz
THE PicoScope Automotive Authority
In North America
User avatar
Autonerdz
Zen Master
Zen Master
 
Posts: 272
Joined: Wed Nov 20, 2002 4:19 pm
Location: Washington State USA

Postby Riz » Mon Mar 02, 2009 9:01 pm

Hi
And Thanks.
I am running it on windows xp service pack 3
not sure which version of Pico 6 But i downloaded it from web site so i asume latest one . I have tried it on 5 with same result.
Riz
Newbie
 
Posts: 5
Joined: Wed Feb 25, 2009 7:49 pm
Location: Manchester

No communication

Postby Autonerdz » Mon Mar 02, 2009 9:27 pm

Paul,

I'm assuming you had Pico 5 setup for the 3000 under File/Setup/Converter.

Might substitute another USB cable just to be sure there is nothing wrong there. It's unusual but, at this point, I would be suspecting a hardware issue.

Is the scope identified as a PicoScope 3000 PC Based Oscilloscope in device manager? Has it worked on one of these PCs before? If so, when did it stop working? Was there an event associated with the failure?

I'm sure one of the Pico staff will be able to help you further with instructions for getting that taken care of.

_________________
Tom Roberts
(The Picotologist)
http://www.autonerdz.com
skype: autonerdz
THE PicoScope Automotive Authority
In North America
User avatar
Autonerdz
Zen Master
Zen Master
 
Posts: 272
Joined: Wed Nov 20, 2002 4:19 pm
Location: Washington State USA

Postby Robin » Tue Mar 03, 2009 9:21 am

Hi Riz

It does sound like a hardware problem. If you email your contact details and the serial number of the unit to us at support@picotech.com, we can arrange for you to send it back to us.

Robin
Robin
User
User
 
Posts: 10
Joined: Fri Sep 19, 2008 10:17 am

Postby Riz » Tue Mar 03, 2009 9:10 pm

Thanks Tom it does look like a hardware fault I have tried everythink you have said.
Where do i find serial number so i can send it back
Many Thanks
Paul
Riz
Newbie
 
Posts: 5
Joined: Wed Feb 25, 2009 7:49 pm
Location: Manchester

Postby Robin » Wed Mar 04, 2009 9:00 am

The serial number should be on the sticker on the bottom of the unit (under the bar code). If the sticker has come off, then don't worry about it.
Robin
User
User
 
Posts: 10
Joined: Fri Sep 19, 2008 10:17 am

Postby Riz » Wed Mar 04, 2009 2:59 pm

Thanks Robin
Got it saw that under barcode not sure it was right one.
I will email you
Many thanks for your help with this, nothing worse getting a new toy you cant play with ha ha
Paul
Riz
Newbie
 
Posts: 5
Joined: Wed Feb 25, 2009 7:49 pm
Location: Manchester

Postby Riz » Sat Mar 07, 2009 2:45 pm

I Think I have sorted it. I have tried 3 usb leads i had hanging around all made no difference. A friend lent me the usb lead off his pico and it all works fine. I replace with original lead and the other leads i have and they all do not work.
My next problem is is where do i get the usb lead from and is it a special 1 or will computer shop have them.
Paul
Waiting to play with his new toy ha ha
Riz
Newbie
 
Posts: 5
Joined: Wed Feb 25, 2009 7:49 pm
Location: Manchester

Postby Robin » Mon Mar 09, 2009 8:46 am

Hi

They are standard USB leads that you can buy anywhere.

Robin
Robin
User
User
 
Posts: 10
Joined: Fri Sep 19, 2008 10:17 am


Return to Automotive kit hardware

Who is online

Users browsing this forum: No registered users and 1 guest