Waveform Library not working

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picowight
TwoWaves
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Joined: Sat Oct 26, 2019 6:45 pm

Waveform Library not working

Post by picowight »

Latest Version 11854 Both windows and Linux version
I can log into the WFL but the search does not work - not at all in Linux ("No Option" for anything) and in Windows I select "Nissan" with 252 waveforms, but "No Option" for any other drop down, very embarrassing when demonstrating to a garage customer how I can check their van's timing without taking anything apart.

Now I go to install Pico 6 so I can at least get an answer - only to read you have removed the WFL access from it - apparently before ensuring access in V7.
I love Picoscope but the recent problems I have had with core functionality in what is supposed to be stable software is taking the edge off my enthusiasm for it. :(
Last edited by picowight on Sat Sep 03, 2022 9:48 am, edited 1 time in total.

liviu2004
TwoWaves
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Location: Netherlands

Re: Waveform Library not working

Post by liviu2004 »

I can confirm the issue appearing as well on latest beta. Some brands work fine, most not, seems like a issue in the database.

The waveforms are still there, best one could do at the moment is to scroll through the list to search for a good waveform.

No doubt this will be fixed soon.

Steve Smith
Pico Staff Member
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Joined: Sun Aug 25, 2013 7:22 am

Re: Waveform Library not working

Post by Steve Smith »

Hello and thank you for the posts/reporting of the RWL concern

Please accept our sincere apologies for the issues you describe with the RWL

We know only too well how much you rely on our test equipment / software which must work seamlessly as there are more than enough variables to tackle during diagnosis without the RWL being one of them

The problem has been identified and a fix has been found which we are working to implement now

As soon as this is resolved I will follow up here in this post

There will not be a need for a new build of software, this will work straight out of the box when resolved and so when you log in all will be functioning as normal

I hope this helps, take care…..Steve

Steve Smith
Pico Staff Member
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Posts: 1581
Joined: Sun Aug 25, 2013 7:22 am

Re: Waveform Library not working

Post by Steve Smith »

Many thanks once again to the software teams for sorting this one ASAP

The RWL concern has been resolved and tested.

Please log in once again to obtain your waveforms

Take care....Steve

picowight
TwoWaves
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Joined: Sat Oct 26, 2019 6:45 pm

Re: Waveform Library not working

Post by picowight »

Hi
This is now working in windows - thanks, but not in the Linux version.
Screenshot from 2022-09-08 22-46-27.png

lizzie.codd
Pico Staff Member
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Joined: Tue Apr 30, 2019 8:54 am

Re: Waveform Library not working

Post by lizzie.codd »

Hello there,
Thank you for raising this concern. We have looked into your query and I suspect you are encountering this issue because you are running PicoScope on Linux Mint, an OS that we do not yet officially support. I would presume that the issue would be solved by either:

- installing the gnome-keyring package (running the sudo apt-get install gnome-keyring command in Linux Mint)
- using PicoScope Automotive Early Access

I hope this helps and please message if you have any questions

picowight
TwoWaves
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Posts: 162
Joined: Sat Oct 26, 2019 6:45 pm

Re: Waveform Library not working

Post by picowight »

Thanks, already have the keyring installed

gnome-keyring is already the newest version (3.36.0-1ubuntu1).
0 to upgrade, 0 to newly install, 0 to remove and 23 not to upgrade.

I'll try the EA

picowight
TwoWaves
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Re: Waveform Library not working

Post by picowight »

Nope, not working on the EA either.
Screenshot from 2022-09-18 15-12-42.png

delyle
Newbie
Posts: 1
Joined: Fri Oct 07, 2022 4:30 pm

Re: Waveform Library not working

Post by delyle »

Is the waveform library down? I am a new user and on pico 7 the waveform library symbol is not able to be clicked on?

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PicoKev
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Re: Waveform Library not working

Post by PicoKev »

Do you have a scope connected? The WFL only works with an automotive scope connected to your computer.

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