PICO 7 crash when viewing saved forms
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Mitchroberson
- OneWave
- Posts: 13
- Joined: Mon May 09, 2022 1:09 pm
PICO 7 crash when viewing saved forms
so did an in cylinder capture and it covers 3 pages\waveforms when I go back it crashes. I can see page 3 but not page 2 or 1, I can look at by clicking on wave form. and seeing the thumbnail. but if I click on the thumbnail it crashes as well.
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Steve Smith
- Pico Staff Member
- Posts: 1335
- Joined: Sun Aug 25, 2013 7:22 am
Re: PICO 7 crash when viewing saved forms
Hello and thank you for the post
I am sorry to hear about the "crashing" you have experienced, could you help with the requests below?
Could you confirm the PicoScope 7 version you are using?
Could you confirm if the same symptom occurs with Early Access and Stable versions of PS7?
Could you confirm if the software generates a crash report or closes without warning? (No crash report generated)
If a crash report is generated has this been sent to Pico?
If so, could you estimate a time and date as we can locate this exact crash report
Can you reproduce this crash when reviewing the file above?
If the crash can be reproduced, could you provide a short video demonstrating the events leading up to the crash? (You can send this video to support@picotech.com)
I would like to try the offending file here at Pico, could you send the file into support@picotech.com reference this forum post?
Rest assured we will resolve this for you ASAP
Take care.......Steve
I am sorry to hear about the "crashing" you have experienced, could you help with the requests below?
Could you confirm the PicoScope 7 version you are using?
Could you confirm if the same symptom occurs with Early Access and Stable versions of PS7?
Could you confirm if the software generates a crash report or closes without warning? (No crash report generated)
If a crash report is generated has this been sent to Pico?
If so, could you estimate a time and date as we can locate this exact crash report
Can you reproduce this crash when reviewing the file above?
If the crash can be reproduced, could you provide a short video demonstrating the events leading up to the crash? (You can send this video to support@picotech.com)
I would like to try the offending file here at Pico, could you send the file into support@picotech.com reference this forum post?
Rest assured we will resolve this for you ASAP
Take care.......Steve