Hi,
Just Installed Version 7 on my new Laptop, but found that the trace is not being displayed correctly. The trace is correctly displayed if a side tab is open, but disappears as soon as the tab is closed. Version 6 working fine on the same machine.
Laptop Details -
Inspiron 7306 2-in-1
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz
Installed RAM 8.00 GB (7.73 GB usable)
Intel® Iris® Xe Graphics with shared graphics memory
13.3-inch FHD (1920 x 1080) Truelife Touch Narrow Border WVA Display
512GB M.2 PCIe NVMe Solid State Drive
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Edition Windows 10 Home
Version 20H2
Installed on 10/12/2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0
We have new build (Version 7.0.64.7468) due out today/tomorrow but the current build is working fine
Could you try multiple view ports as I would like to know if the same symptom occurs with multiple views?
Could you try Full Screen Mode too?
Does this bug occur when a scope is connected?
I can see the "Stopped" button is greyed out which until version 7.0.64.7468 indicates no scope connected?
It should still display your waveform with or without a scope connected
Sorry for all the questions again Mark, I am trying to grasp some pointers
Hi Steve,
I have attached a video of the strange behaviour, which will hopefully answer your questions. Near the end of the video when I click on "FULL" the screen did go to full screen, just the screen capture has stayed with the other screen, but the behaviour is similar in full screen. I haven't tried it with a scope attached, this Laptop is one I use only at home to review files I've captured at work.
Hi Steve,
the new version hasn't resolved the issue.
restoring the window down and maximising the window doesn't resolve the issue either.
If I restore the window down, then there appears to be a very specific window size where the trace will reappear, but as soon as I try to manipulate what is displayed i.e zoom in or out, the trace disappears again.
The issue occurs with any file I've tried so far, all the same files are correctly displayed in Pico 6.
The files are also displayed correctly on my Laptop at work, which runs windows 10 and was captured using Pico 7.
I am having similar issue with PicoScope 7 ver 7.0.72.8244 on my new laptop. PicoScope 6 works fine.
With my build there is no option to disable Hardware Accelerator.
When initial start up of Pico7 the guided tests pop up is blank (intermittent) with none of the icons displayed, and the trace does not display or will be frozen.
Dell Inspiron 3501
Intel UHD Graphics
Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB (7.73 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Home
Version 20H2
Installed on 31/01/2021
OS build 19042.964
Experience Windows Feature Experience Pack 120.2212.2020.0