Horizontal rulers

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Technician
TwoWaves
TwoWaves
Posts: 706
Joined: Thu Apr 24, 2014 8:32 pm

Horizontal rulers

Post by Technician »

Hello, when using the scope to measure current the horizontal ruler (red) goes off the end of the graticule screen and this makes it very difficult to find and adjust the ruler. Normally there is a little box on the end but I can't locate it. I have tried to key board zoom function to decrease and or increase but this does not work on the pico screen. Is there a setting to adjust the length of the rulers?

liviu2004
TwoWaves
TwoWaves
Posts: 472
Joined: Sat Mar 19, 2016 8:23 am
Location: Netherlands

Re: Horizontal rulers

Post by liviu2004 »

Software version?

Technician
TwoWaves
TwoWaves
Posts: 706
Joined: Thu Apr 24, 2014 8:32 pm

Re: Horizontal rulers

Post by Technician »

PicoScope® 6 - PC Oscilloscope software version: 6.14.2.4463
Copyright © 1995-2019, Pico Technology Ltd.

Model: PicoScope 4423
Serial Number: AU353/006
USB Version: 2.0
Calibration Date: 09 January 2012
Hardware Version: 1
Driver Version: 2.1.19.1542
Firmware Version: 1.0.5.0 / 1.0.7.0

Martyn
Pico Staff Member
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Posts: 359
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Location: Cambridgeshire

Re: Horizontal rulers

Post by Martyn »

Can you send in a psdata file so that we can look at the data and the settings, and check it against our PicoScope builds.

Can you also ensure that your PC is fully patched up to date with all the latest and greatest from Microsoft, particularly the .NET components. FInally it would be worth checking if the issue still exists with the latest version of the software from our Downloads Page
Martyn
Technical Support Manager

Technician
TwoWaves
TwoWaves
Posts: 706
Joined: Thu Apr 24, 2014 8:32 pm

Re: Horizontal rulers

Post by Technician »

Thanks Martyn.

There is something going wrong here as I've downloaded the latest software and I have also followed the instructions from the additional icon that downloads with the software and I'm still showing this old version when pico is opened;

PicoScope® 6 - PC Oscilloscope software version: 6.14.5.4585
Copyright © 1995-2019, Pico Technology Ltd.

Model: PicoScope 4423
Serial Number: AU353/006
USB Version: 2.0
Calibration Date: 09 January 2012
Hardware Version: 1
Driver Version: 2.1.22.1688
Firmware Version: 1.0.5.0 / 1.0.7.0

Latest updates were 2/2020 on my pc from windows

Am I doing something wrong when installing the software?

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PicoKev
TwoWaves
TwoWaves
Posts: 236
Joined: Thu Apr 05, 2012 9:16 am

Re: Horizontal rulers

Post by PicoKev »

David,

You listed your original software as 6.14.2.4463
Your new software is 6.14.5.4585

What is the problem you are seeing here?

Kev.

Technician
TwoWaves
TwoWaves
Posts: 706
Joined: Thu Apr 24, 2014 8:32 pm

Re: Horizontal rulers

Post by Technician »

Thanks for the replies, very much appreciated. When viewing the screen there are vertical and horizontal rulers. The red ruler little box on the end could not be seen as it was too far off the right hand edge. For some unknown reason to me the screen size increased and became larger than my touchscreen monitor would allow for viewing. I tried reducing the size with the key board but this failed. Now quite accidentally the mouse changed to arrows at the far right edge of the screen and I then managed to reduce the size of the Pico graticule screen on the monitor, which has now brought the red ruler box back into view. I can only think that something in the computer software (maybe Windows updates) had changed some specifications and I had not noticed any problems until I used the current clamp recently. But it seems to be sorted now.

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