Hello Kim and sorry I did not see this earlier on your first post.
You mentioned you have reported this by feedback, could you confirm this was to firstname.lastname@example.org
The support desk is continually monitored by a number of staff and this would normally have been addressed by now-Sorry. I have not seen this passed through to the automotive help desk and so I will check tomorrow when I return to the office if my colleagues have seen your feedback.
The quickest response to any Pico concern is via help desk (email@example.com
Losing data is totally unacceptable and often costly as a user.
With regards to the bug report screen would you have a screen shot or a description of the screen content?
Could you confirm if your saved data is auto synchronized with cloud based storage such as Dropbox or Google Drive?
I can recall an incident with auto sync when PS data files were amended but this was some time ago and has not since been repeated.
I know this is a long shot and I don't want this to happen to you again, but if it should could you save a test file, close, open, amend and close.
This procedure will have generated a trace file, could you send this over to the help desk?
I am really not sure it will contain sufficient detail unless the fault is about to occur, but it may have something of interest for the engineers.
I hope this helps, take care.......Steve