Not communicate

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T-by
Newbie
Posts: 4
Joined: Sun Jul 12, 2009 9:57 am

Not communicate

Post by T-by » Tue Sep 29, 2015 7:06 pm

Hi!
I had eight years ago a PicoScope 3423. Until now,was used a 32-bit Windows XP SP3 machine, and the software was running perfectly. Now, to be faster I replaced the computer to a 64-bit Windows 7 machine (4GB RAM, 3,2GHz processor, USB 2.0, USB 3.0). Unfortunately, the PicoScope 6 Automotive software 6.10.18 can not communicate with the device. :cry:
The Windows device manager found the Picoscope. What could be the problem? Isn't it compatible? What is the solution?
Thank you in advance their response:
T-by

Martyn
Pico Staff Member
Pico Staff Member
Posts: 256
Joined: Thu Aug 11, 2011 7:43 am
Location: Cambridgeshire

Re: Not communicate

Post by Martyn » Wed Sep 30, 2015 7:49 am

With device manager open, if you start the software does the device disappear from the list ?

If so then this may be due to there being insufficient power provided to the device when it starts operating. What make of laptop are you using ?

If you are not using a blue Pico specification USB cable then please contact support@picotech.com referencing this post.
Martyn
Technical Support Manager

T-by
Newbie
Posts: 4
Joined: Sun Jul 12, 2009 9:57 am

Re: Not communicate

Post by T-by » Wed Sep 30, 2015 12:03 pm

Hi Martin!
Thanks for the quick response. The device manager does not disappear when the program starts.
Moreover, he writes that "Up according to the device is working."
This is not a laptop, but a new desktop computer.
Unfortunately, I  have not blue cable, but several other cable socially.

Thanks: T-by

T-by
Newbie
Posts: 4
Joined: Sun Jul 12, 2009 9:57 am

Re: Not communicate

Post by T-by » Wed Sep 30, 2015 12:07 pm

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