NVH & WIndows 10

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NVH & WIndows 10

Postby Mark Dalton » Fri Aug 28, 2015 6:39 am

Has anyone had any dramas with the NVH PlugIn when using windows 10? My Oscilloscope program works fine and all the plugIns in the Diagnostic Software package work fine EXCEPT the NVH plugIn. WHen I click on the NVH Icon the Pop up box that used to open to ask id I wanted to start a new test etc. Now opens but is blank and I cannot close it, I have to Alt/Cntrl/Del to close the program.
:evil:
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Re: NVH & WIndows 10

Postby Belet » Fri Aug 28, 2015 7:40 am

Windows 10 is a latest OS which maybe the current version of PIco software doesn't fix very well.
Just wait the new verision of the software.
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Re: NVH & WIndows 10

Postby AuthorMike » Fri Aug 28, 2015 9:41 am

Hi Both,

Thanks for the posts.

Mark - After seeing your post this morning I acquired access to a Windows 10 machine, and installed our latest PicoDiagnostics build. I can confirm that for me the software appeared to behave normally, with no crashes when accessing the NVH plugin.

Can you give more information on your PC spec, which scope you are using, and your software version?

EDIT: I see you included a trace file, so will send that over to Development and ask them to take a look.

Kind Regards,
Mike Valentine
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Re: NVH & WIndows 10

Postby Mark Dalton » Sat Aug 29, 2015 12:19 pm

Hi,
I'm using a Surface Pro, running Windows 10 Pro. I'll have to wait to get back to work on Monday to give you the model number for the Scope. I'll try to get more detailed spec. for Windows by then too.
I did also try running the installer as administrator in Windows 7 compatability mode and the running the installed executable in Windows 7 mode, but that appeared to have no affect.
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Re: NVH & WIndows 10

Postby Mark Dalton » Sun Aug 30, 2015 10:42 pm

Ok,
The Scope I'm using is a 4223. Serial No. AU657/305. I've attached the Direct X Diagnostic Results, hopefully that will give you all the info. you might need about my machine.
Thx.

I've discovered that I can load Saved NVH Files and the NVH PlugIn seems to cope with that ok, it only seems to be when starting a new test.
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Re: NVH & WIndows 10

Postby AuthorMike » Thu Sep 03, 2015 9:22 am

Hi Mark,

I believe new software was released last week. Can you try updating to this?

I have reported your issues to development, can you keep me posted on how you get on?


Thanks,
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Re: NVH & WIndows 10

Postby Mark Dalton » Sun Sep 06, 2015 10:58 pm

Hi MIke,
I downloaded the newest stable and beta versions and have tried both this morning, but I'm still having the same issue when trying to start an new NVH test session. I will attached the trca files from both attempts.
Regards,
Mark.
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Re: NVH & WIndows 10

Postby Martyn » Mon Sep 07, 2015 1:40 pm

The development team have looked at the trace files and have asked if you can zip up your fonts folder (c:\windows\fonts) and send this to us at support@picotech.com

Please do not post it here
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