I reset my computer and now had to update to newer pico software tried to load it and it gets about 90% done then backs off and uninstalls did all updates on comp and still no install I have win 8.1 on a asus
any ideas kimmi
I am sorry to hear of your problems. I will ask a member of Tech Support to visit this thread, alternatively if you could email support@picotech.com that will log your support call in our system.
Can you please confirm you have downloaded the latest PicoScope Automotive software?
Hello Kimmi and thank you for the post and your patience on this matter.
We need to create a log file that will record all the details about the failed install process. Once the log file has been created could you send this over to support@picotech.com for the attention of Steve Smith?
Could you ensure you have admin rights for your PC before we begin?
Please download the current Beta version of PicoScope Automotive software from our website but do not attempt to install. The downloaded software installer will be held in your downloads folder
Please open the command prompt by pressing the windows key on your keyboard and typing command prompt in the search window
Once the command prompt box appears enter the following text.
cd C:\Users\\Downloads
followed by
PicoScope6AutomotiveBeta_r6_11_4.exe /v"/L install.log” and press enter
The install wizard will then take you through the installation of PicoScope Automotive beta whilst generating a log file saved in your downloads folder at the same time.If the installer fails the details will be stored in this log file
Could you then send this log file over with an additional file saved in your "Windows" folder containing driver information to support@picotech.com
I hope this helps and please feedback when you can for any further information .