Can you send a copy of trace.xml to support@picotech.com

You can find this file in the directory at C:\Users\{yourloginname}\AppData\Local\Pico Technology\

Dundeeguy wrote: I no longer use the automotive presets when using the scope, and just set it up manually. Seems like the 'mist' has lifted quite a bit on the use of the scope.

Do you feel the Automotive Presets are confusing ?

Yes.

File>SaveWaveform and save as a psdata file then we can open it in the software and look at settings and detail.

Please post the psdata file so that we can take a closer look.

and are you using the supplied blue USB cable directly between the scope and the laptop ?

Does it happen on any of the channels, or just one ?

Which software version are you running ? Help->About to Cut and Paste the Text

Go to http://www.picoauto.com/download-software.html and just above the download section you will see a line of text Stable Release Release Candidate Beta Release just click release candidate and you get the 6.7.20 version. This will install over the 6.6.57 Stable Release. Scopes not being recognise...

To keep us tech support types in a job

Not sure why, possibly permissions, date attributes on files, missing system components and the list keeps going.

Please find attached the driver files

You can run two instances of the software, each connected to it's own scope, although the data wouldn't be synched.