Instead of going through a new thread, I have the same issue with my unit. What can I do to fix it?

Hi, my name is Ian. I am a diagnostic tech at Integrity Auto Repair in Washington. The shop has recently set us up with a Pico 4225 and I already am thrilled with the performance. All of the lab scope based tests I have done up until now have been Snap-On based, and boy what a difference. I look for...