Hello, I just got this PicoScope 4223 used, I am wondering if that is the original hardware case it came out of the factory. Did you ever see something like that? The reason I am asking is that the scope does not seem to work correctly so it might have been damaged (or maybe I am not using it correctly).
That is a four channel case, so what is inside is not clear. To check open the software, with the scope connected, and go to Help->About and paste all the text you see, and we will be able to tell you exactly what you have.