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Case study: Lack of power - diagnostic process

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Have you ever been in the position where a customer calls up to say ‘the machine is down on power and we think it’s the hydraulic pumps so can you replace them?’ You respond by saying ‘of course but wouldn’t you rather we look at it first?’ ‘No, just price it up, it needs to be fixed.’

When you look at the price of the part and the cost of the work you inform the customer, ‘Well, just for the parts it’s £30,000. Are you sure you don’t want it looked at first?’ Strangely enough, you find yourself with a new diagnostics job!

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